Política de Privacidade

1. O Escopo

This policy describes the types of personal data the Company collects about individuals, and how that data is processed, shared with third parties, and protected.

1.2 This Policy applies to information relating to an identified or identifiable natural person. An identifiable natural person is someone who can be identified directly or through a combination of additional information we hold or have access to.

1.3 For the purposes of this Policy, "processing" refers to any operation involving the use or collection of Personal Data, including its management, organization, and storage.

1.4 Nossos serviços são destinados a maiores de 18 anos. Não coletamos intencionalmente dados de menores de 18 anos nem permitimos que utilizem nossa plataforma. Caso identifiquemos dados de menores em nosso sistema, os excluiremos o mais rapidamente possível.

2. Quais Dados Pessoais Temos Sobre Você

2.1 When you access our services and channels, or visit our website, we collect Personal Data. We may request your Personal Data in certain situations.

In some cases, we collect your Personal Data by analyzing how our Services and support channels are used, or by receiving your information from third-party partners.

3. Sem Necessidade de Divulgar Informações Pessoais

Providing Personal Data is optional. However, in certain circumstances, choosing not to share it may prevent us from delivering the Services or restrict access to the website.

4. Quais Dados Pessoais Coletamos

4.2 The information collected is not personal data and cannot be used to identify you.

Personal data you provide to us when choosing to connect to a third-party online trading platform through our services.

4.4 Personal information you provide directly to third-party platforms to facilitate transactions: this includes your full name, address, phone number, and email address.

5. Legal Basis and Grounds for Processing Personal Data

Your personal data is processed by the company for the purposes described in this section, in accordance with the applicable legal basis for each purpose.

5.3 Contact us by email for more details on the processing carried out to safeguard legitimate interests.

5.4 Below is a list of reasons and legal bases we may rely on when processing the information you provide to us:

6. Transferência de Dados Pessoais a Terceiros

6.1 The Company may also share Personal Data with third-party service providers, including IP address hosting and storage providers, as well as user experience analytics platforms.

You may also request that we share specific personal data about you with third-party trading platforms. In such cases, we will share the personal data you have provided to us with those platforms. Your personal data shared in this way is subject to the privacy policies of the respective third-party trading platforms. Your personal data may be shared with multiple trading platforms.

6.3 The Company may share Personal Data with affiliated entities or business partners to support the enhancement and improvement of products and services offered to its customers.

Where necessary to protect the rights or assets of third parties, the Company is authorized to disclose Personal Data to regulatory, local, or other official authorities.

Também poderemos compartilhar seus Dados Pessoais com potenciais investidores ou compradores, ou com credores da Empresa ou de qualquer outra empresa do grupo, caso tal transação venha a ocorrer (incluindo a transferência ou venda de ativos pertencentes à Empresa ou a qualquer outra empresa do grupo), ou no âmbito de fusão, reestruturação, consolidação ou processo de falência da Empresa ou de qualquer outro negócio do grupo.

7. Cookies e Serviços de Terceiros

We may use third-party services, such as advertising partners or data analytics providers, on our platform. These third parties may also use cookies or similar tracking technologies.

7.2 Cookies are small text files stored on your device when you visit the website. They collect information about your preferences and browsing habits to improve your experience, remember your settings, and personalize products and services relevant to you. Cookies are also used for statistical and data analysis purposes.

7.3 We use two types of cookies. Session cookies are downloaded temporarily to your device and deleted when you close your browser. Persistent cookies remain on your device after the browser is closed and allow the website to recognize you as a returning user.

Please note that if you choose to do so, some or all of the Site's features and functions may not work as expected.

Online Tracking Notice: This service does not currently support Do Not Track signals.

8. Retenção de Dados Pessoais

We retain your Personal Data for as long as necessary to fulfill the purposes described in this Policy, or for longer periods where permitted by applicable law, regulations, or orders.

We will share your information with third-party trading platforms for 12 months. If you consent to an extension, we will continue sharing your data for a further 12 months.

8.3 We regularly review the Personal Data we hold to confirm it is no longer needed.

9. Transferências Internacionais

Suas informações pessoais podem ser transferidas para outros países, inclusive a organizações internacionais. A Empresa adota todas as medidas necessárias para proteger seus Dados Pessoais e garantir que os titulares dos dados possam exercer seus direitos e acessar recursos legais eficazes.

A Empresa pode fornecer informações sobre as medidas de segurança aplicadas para proteger seus Dados Pessoais transferidos para países terceiros ou organizações internacionais. Para mais detalhes, envie um e-mail para: support@crescovalorio.com

10. Segurança de Dados Pessoais

Adotamos medidas organizacionais e técnicas adequadas para proteger os Dados Pessoais, incluindo a prevenção de destruição acidental ou ilegal, perda ou alteração.

We cannot guarantee that your Personal Data will be protected against all security failures. We are also not liable for any intangible, incidental, or consequential damages arising from the use or disclosure of Personal Data — including disclosures caused by transmission errors, unauthorized third-party access, or other causes beyond our control.

In some cases, we may be legally required to share your Personal Data with third parties, such as public authorities. When this occurs, we have no control over how those third parties protect your Personal Data.

10.4 Personal Data cannot be transmitted over the internet with complete security. The Company cannot guarantee the security of any Personal Data you send to us online.

11. Hiperlinks para Sites de Terceiros

Our website may contain links to third-party sites and applications. These are not under our supervision, and we are not responsible for any personal data collection or processing carried out by them. This Policy does not apply to activities conducted through such sites or applications.

Before accessing any third-party websites or applications, review their privacy policies carefully. Exercise caution when sharing personal data with third parties.

12. Modificações desta Política

This Policy may be updated at any time. If changes are made, the updated Policy will be published on our website.

When we make significant changes to this Policy, we will notify you through appropriate channels and post an announcement on our website.

12.3 Unless stated otherwise, any changes take effect upon publication of the revised Policy.

13. Seus Direitos

You have the right to request verification of the accuracy of your Personal Data, correct any errors, and delete any Personal Data we no longer need. You may also restrict the scope of how your personal data is processed.

If you are an EEA resident, please refer to this page. These rights apply to the personal data you provide to us. To exercise your rights, send an email to the address below.

13.3 Right of Access You have the right to verify the accuracy of your Personal Data being processed and to access it upon request. The Company will provide one electronic copy at no charge; additional copies may be subject to a reasonable fee. The right of access must not infringe on the rights and freedoms of third parties. Where a request conflicts with the rights of another person, the Company may refuse or limit its response accordingly.

13.4 Right to Rectification The Company has the right to rectify inaccurate Personal Data. You have the right to request that any incomplete Personal Data held about you be corrected, taking into account the purpose of the processing.

13.5 Right to Erasure The following grounds apply: (a) the Personal Data is no longer necessary for the purpose for which it was collected or processed; (b) You withdraw consent and no legal basis for processing exists; (c) You object, on grounds relating to your specific situation, to the processing of Personal Data about you where that processing is based on legitimate interests pursued by Us or by a third party; (e) the Personal Data has been processed unlawfully; or (f) the Personal Data must be erased to comply with a legal obligation of the company. This right does not apply where processing is necessary (a) to comply with a legal obligation requiring such processing under European Union or Member State law; or (b) to establish, exercise, or defend legal claims.

13.6 Processing Restrictions If you have concerns about the accuracy of your Personal Data, you may request that the Company restrict its processing. Where such a restriction is requested, your Personal Data may only be retained with your consent, for the establishment, exercise, or defense of legal claims, for the protection of another individual's rights, or where significant public interest grounds exist within the European Union or a Member State.

13.7 Right to Data Portability Where processing is carried out by automated means and is based on your consent or on a contract to which you are a party, you have the right to access and review the Personal Data you have provided to the Company. You may request that your Personal Data be transferred directly from the Company to another controller, where technically feasible. Exercising your right to data portability does not affect your rights under the right to erasure. The right to data transfer does not affect the rights or freedoms of third parties.

13.8 Right to Object You have the right to object at any time to the processing of your Personal Data where that processing is based on legitimate interests pursued by the Company or by third parties, including profiling based solely on those legitimate interests. Where we can demonstrate compelling legitimate grounds for the processing that override your rights, freedoms, or interests, we may continue such processing unless you establish otherwise, or unless the processing relates to the exercise, establishment, or defense of legal claims. With respect to direct marketing, you have the right to object at any time to the processing of your Personal Data for that purpose.

13.9 Right to Withdraw Consent You may withdraw your consent to our processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that withdrawal. You also have the right to lodge a complaint with a supervisory authority. In particular, you may contact a supervisory authority established by a European Union Member State to protect individuals' fundamental rights in relation to the processing of Personal Data within the EU. EU and Member State law may restrict your rights regarding Personal Data that concerns you, as outlined in this section 13.

We will provide the information requested under the rights set out in section 13 of this agreement within one month of receiving your request. Where necessary, this period may be extended by up to two months, depending on the nature and volume of requests received. We will notify you of any extension, along with the reasons for it, within one month of receiving your request.

As informações solicitadas com base nos direitos previstos na seção 13 serão fornecidas gratuitamente, desde que não contrariem as disposições dessa seção. Se a solicitação for injustificada ou excessiva — especialmente se repetida — poderemos cobrar um valor razoável para cobrir as despesas administrativas associadas ao atendimento, ou optar por não agir.

If we cannot verify the identity of the person who submitted a request, we may ask the requester to provide reasonable proof of identification.